Conflict Management and Negotiation

All relationships face conflict. Whether you are working with colleagues, trying to deal effectively with opposing counsel, or marketing yourself to clients, your conflict management and negotiation skills will play a large part in whether you attain the outcomes you want. Susan Letterman White offers a two-part assessment-based workshop on conflict management. On February 15, 2013, she will give you a taste of her workshops as she shows two live volunteers how to improve their conflict management and negotiation skills in three ways. Viewers will have an opportunity to see how the MBTI and TKI assessments are used in Susan’s workshops and to ask questions in this live interactive presentation.

Susan Letterman White, Esq. consults to law firms and law departments and coaches individual lawyers to help them answer questions such as: how can we be more profitable; how should we be marketing ourselves; and how can we develop diversity, inclusion, and future leaders? She frequently delivers training and workshops that past attendees have said are “Complete, jaw-dropping,” “Uniformly excellent,” and “an excellent CLE - the best I have ever taken.” Ms. White, who continues to be a member of the Pennsylvania Bar in good standing (as well as the Massachusetts Bar), practiced law for over 20 years and was the managing partner of a Philadelphia law firm before pursuing a Master of Science degree in Organization Development from American University.